Returns and Refund Policy

Return and Refund Policy

Last Updated: August 3, 2026

Want to return or exchange a product? We make it easy and simple 😊

This return and refund policy applies to all purchases made through Nordvior.pl, a brand operated by:

Aurevon
Sloepkade 15
2725 EX Zoetermeer
Netherlands

KvK/CVR Number: 42057698

VAT Number: NL005462826B59

Email: info@nordvior.pl

1. Right of Withdrawal

You have the right to withdraw from your purchase within 14 days of receiving the product, in accordance with applicable European Union consumer protection laws.

If we have not correctly informed you of your right of withdrawal, this period may be extended in accordance with applicable laws.

Please note that the right of withdrawal does not apply to certain types of products (see "Exceptions to the Right of Withdrawal" section).

2. Refunds

Once your return is received and accepted, we will refund the amount due within 14 days, using the same payment method used for the original purchase.

The refund includes standard delivery costs but does not cover additional costs, such as express delivery.

Any customs, import, or administrative fees paid directly to the carrier or customs authorities are non-refundable as they were not paid to Nordvior.

3. Return Shipping Costs

The customer bears the cost of return shipping, unless otherwise agreed or required by law.

We always recommend sending your return package with a tracking option (Track & Trace).

4. How to Return a Product

Follow these steps:

  • Send an email to info@nordvior.pl within 14 days of receiving the product.

  • Provide your order number and, if possible, the reason for the return.

  • Await instructions from our customer service team.

  • Pack the product securely – preferably in its original packaging.

  • Send the package using a trackable shipping method.

  • Send us the Track & Trace information via email.

Products returned without prior approval cannot be sent to our office or correspondence address.

5. Product Exchange

Want a different color or model?

The fastest solution is to:

  • Return the original product

  • Place a new order directly on our online store

Upon receipt and approval of the return, a refund will be issued in accordance with this policy.

6. Product Condition Upon Return

You may inspect the product in the same way you would in a physical store.

If the product has been used more than necessary to determine its nature, characteristics, or functioning, we may reduce the refund amount due to the product's diminished value.

7. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

  • Products made to order or customized specifically for the customer

  • Sealed products that cannot be returned for hygiene or health reasons if the seal has been broken

  • Products which, by their nature, have become inseparably mixed with other items

  • Digital content supplied electronically, if the performance has begun with the customer's consent

8. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us within 14 days of delivery:

info@nordvior.pl

Include clear photos of:

  • The damage or defect of the product

  • The packaging

  • The shipping label

We will then provide an appropriate solution, such as:

  • Free product replacement

  • Partial or full refund

  • Refund of return shipping costs for approved claims

9. Right to File a Complaint

In accordance with applicable consumer protection laws, you have the right to file a complaint about products with defects or deficiencies.

Complaints should be submitted within a reasonable time from the discovery of the defect.

The right to complain does not cover normal wear and tear, improper use, or damage caused by accidents.

Contact us via info@nordvior.pl, and we will assist you with the next steps.

10. Order Cancellation

Orders are processed quickly by us.

If you wish to cancel an order, please contact us as soon as possible via info@nordvior.pl.

If the order has not yet been packed or shipped, we will try to stop it.

Otherwise, the standard right of withdrawal applies.

11. Return Address

Returns are processed only after prior contact with our customer service team and approval of the return.

Contact us via info@nordvior.pl to receive return instructions.

12. Contact

Do you have questions about returns or refunds?

Nordvior
Email: info@nordvior.pl

We strive to respond to all messages as quickly as possible.