Shipping & Delivery Policy

Shipping and Delivery Policy

Last updated: August 3, 2026

At Nordvior, we strive to make your ordering and delivery process as simple and hassle-free as possible.

If you have any questions regarding your order or delivery, please contact our customer service department – we will be happy to assist you.

1. Shipping Costs

Standard delivery within Poland is free.

Any additional delivery options, such as express shipping, will always be visible during the order placement process before finalizing your purchase.

We deliver orders throughout Poland.

2. International Shipments and Import Fees

Some products may be shipped directly from third-party suppliers outside the European Union.

Therefore, in accordance with applicable legal regulations, the following may apply:

  • Import VAT

  • Customs duties

  • Administrative fees

These costs are determined by the carrier or relevant authorities and are to be covered directly by the recipient.

Any customs or import fees are not included in the prices paid to Nordvior.

3. Processing and Delivery Time

Order processing time: 1–2 business days (Monday–Friday)

Standard delivery time: 5–12 business days from the moment of dispatch

Total estimated delivery time: 5–15 business days

Cut-off time for same-day orders: 23:59 (CET)

Unless a specific delivery date has been agreed upon, the order will be delivered within a maximum of 30 days, in accordance with applicable European Union consumer protection laws.

In case of delays, we will inform you as soon as possible.

You will then have the option to:

  • Wait for delivery

  • Choose an alternative solution

  • Cancel the order in accordance with applicable regulations

4. Order Tracking

Once your order has been dispatched, you will receive an email containing a tracking number and a link to track your shipment.

If available, you can also track your order through the “Track Your Order” page on our online store.

5. Delivery

Your order will be delivered to the address provided during the order placement or to the nearest pick-up point, depending on the carrier's procedures.

In case of delivery issues – such as an incorrect address or an unsuccessful delivery attempt – the carrier will usually contact you directly.

If you receive a damaged package or the wrong product, please contact us within 14 days of receipt of the shipment:

info@nordvior.pl

We will then assist with product exchange or refund in accordance with our return policy.

For international deliveries, delivery times may in some situations be extended due to customs inspections or administrative actions by authorities.

6. Lost or Delayed Shipments

If a shipment appears delayed or lost, we will contact the carrier to investigate the situation.

In the event of a confirmed lost shipment, we offer one of the following options:

  • Free reshipment of the product

  • Full refund in accordance with our policy

7. Unclaimed Shipments

If a shipment is not claimed or the recipient refuses to accept it, it will be handled according to the carrier's procedures.

If the package is returned to us, we may charge an administrative fee of up to 50 PLN for handling and return shipping costs.

This amount may be deducted from any potential refund.

This does not affect your statutory consumer rights.

8. Contact

Do you have questions about your order or delivery?

Contact us:

Nordvior
Email: info@nordvior.pl

We make every effort to respond to all messages as quickly as possible.

Aurevon – trading as Nordvior
Sloepkade 15
2725 EX Zoetermeer
Netherlands

KvK/CVR Number: 42057698

VAT Number: NL005462826B59

This address is for correspondence only.